Current Vacancies
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If you are interested in any of the following vacancies, please e-mail your CV to:
Not all of our vacancies are advertised, please do not hesitate to get in touch if you are looking for a specific role.
FEBRUARY 2012
Customer Service Administrator
Elland
£15k
8.30am-5.30pm
My client is based in Elland, they are a successful online retailer looking to recruit a new team member within their customer service team.
Working within a very friendly open office environment you would be responsible for taking calls from customers who have a query with their order, then owning that query right through to completion to ensure that the customer receives excellent service from start to finish.
The ideal candidate will have
• Excellent communication skills, both written and on the telephone.
• The ability to talk to customers in a friendly and professional way even if they are upset about something going wrong with their order.
• Past experience of working in a customer services or sales role.
• Computer literate.
• Good attention to detail.
• Ability to own a query from the start, ensuring that the customer receives excellent service.
• A track record of developing internal relationships to such a degree that you can work closely with others to resolve customer queries.
• Past experience of a telephone based customer care / customer services role.
If this role is of interest, please apply online and contact Victoria Dyson on 01484 513333 for more information.
Head of Sales and Marketing
Halifax
My client is a specialist creative and media organisation in Halifax, they are have an excellent client base and deal with many blue chip companies, due to investment and growth a new role has been created for a Head of Sales and Marketing.
The overall objective of the Head of Sales and Marketing is to generate new business and significantly influence the turnover of the company by identifying potential additional ‘blue chip’ clients, building relationships with them and ultimately securing new business of a significant value to aid our ambitious growth programme. In addition to this, the role includes managing and working with our existing sales team to analyse and identify, further opportunities within our current client base and to identify and implement a successful marketing strategy.
The Key responsibilities of this senior position are:
• Management of (and working with) our existing sales team
• The strategic targeting and securing of additional blue chip clients.
• Utilisation of industry knowledge and networking to promote Prodoto and achieve a significant market growth.
• Developing a strategic understanding of clients business needs and objectives and working with them to develop strategies to achieve those objectives
• Analysis and exploration of our current client base to identify further opportunities
• Identification and implementation of a successful marketing strategy
The Ideal Candidate
• The ability to manage an existing sales function
• Proven sales success working with blue chip clients in other industry sectors but with the ability to quickly learn our industry.
• A proven track record of positively influencing turnover within an organisation.
• The ability to effectively communicate with and influence clients at all levels of the organisation, including senior management.
• Superior oral and written communication skills
If you are interested in the position, please apply online or contact Victoria Dyson on 01484 513333 for more information.
Regional Controller
Halifax
The Regional Controller will be expected to ensure the following duties and responsibilities are carried out to the Company’s expectations:
• Planning and allocating work to the field staff using the field diaries.
• Ensure all field staff have allocated work on a daily basis.
• Ensure all field staff utilisation is maximized.
• Liaise with the field regarding logistical or onsite queries
• Liaise with the field to ensure diary shutdown on a daily basis.
• Liaise with the field to make sure that reports are returned to the office within the client SLA.
• Monitor any outstanding paperwork.
• Liaise with the Commercial Team to ensure that current projects and tasks are achieved within the required time scale and provide feedback on the progress of current projects.
• When required provide support to the Commercial’s Team assisting in the investigating and solving problems.
• Deliver a high standard of customer service – learning about the organizations products and services and keeping up to date with any changes.
• Provide an excellent customer service when processing tasks and handling any queries.
• Monitor the pending list.
• Monitor task instructions.
• Resource accommodation / ferries / access equipment for the field when required.
• Liaise with other departments in order to establish and maintain effective support in relation to the organisation’s overall operating functions
The ideal candidate will have some experience within a role which involves controlling and managing a team field based staff, you must have excellent customer service skills and be able to work from your own initiative.
For more information please apply online and contact Victoria Dyson on 01484 513333.
CUSTOMER RELATIONS ADVISOR
Halifax
My client has an exciting opportunity available to join their Customer Relations team.
The Customer Relations team are the first point of contact for all Service customers and the team is required to provide a dynamic and efficient service.
The Customer Relations Advisor‘s key objectives are to action the following customer focused activities in order to deliver excellent service:
• Efficient call management to deliver excellent response times within set KPI levels, providing confidence to our customers.
• Provide a meaningful response to customers ensuring telephone diagnosis (training will be provided) or record relevant problem description information.
• Efficient engineer allocation using location and skills match function to work in partnership with the Field Service function in utilising their people effectively.
• New customer account set up as quickly as possible to ensure long term customer relationships are established, within credit risk parameters.
• Courtesy calls to promote improve customer satisfaction and generate sales leads for new business opportunities.
• Work as part of a team to ensure customer calls are made to optimise conversion of mail shot promotion opportunities and relating to customer satisfaction surveys.
The following person capabilities and characteristics are required:
• An excellent telephone manner
• Customer focused attitude
• A positive outlook
• Team player – within the team and also in liaison with other teams
Working hours are 8.00 am to 5.00 pm, Monday to Friday with 45 minute unpaid lunch break.
Sales Advisor/Business Development
Huddersfield
£16000 Per annum
37.5 Hours Per Week
1 year contract – Could lead to longer
My client is a leading training provider with an excellent reputation; they have a new vacancy within their sales team for an experienced Sales Advisor/Business Development professional. The role would be an immediate start for the right candidate.
The role will include:
• To co-ordinate and deliver a sales and marketing plan, this will include targeting, telephone contact, following up direct mail and other methods to identify sales opportunities.
• To engage with colleagues across company to communicate and develop coordinated approaches to sales of the products and services.
• To support and mentor colleagues in the team and across the company on sales techniques and skills to maximise the sales and promotion products and services.
• To attend events where necessary
• To track, analyse and report on marketing activities.
• Any other duties reasonably requested by line management and commensurate with the post.
The ideal candidate will:
• Be educated to A Level standard or equivalent
• Have experience working in a customer services/sales role, ideally within a business to business environment
• Marketing, sales and delivery of a service experience
• Be confident in coordinating marketing research
• Have strong understanding of managing customer relationships
• Have the ability to produce accurate reports and analyse data
• Be able to build relationships at all levels
• Have knowledge of sales and marketing strategies and techniques
• Be computer literate with understanding of database functionality, Microsoft Office, MS Access and CRM systems
It is desirable to have a recognised marketing qualification e.g. CIM Professional Diploma or BTEC
For more information please apply to victoria@thecleverfish.com
CCTV Sales Advisor
Huddersfield
£15K Plus Bonus, £25k OTE
My client is one of the UK’s leading suppliers of CCTV equipment and one of the UK’s largest online retailers; they are looking for an experienced CCTV sales specialist to join their successful team in Huddersfield.
Through inbound sales calls, existing and new customer account management and supporting the existing sales team you will meet targeted sales figures. Your efforts will have a direct impact on the success and growth of this brand and your own progression. Responsible for ensuring every customer who contacts the call centre and new showroom is given the correct technical advice you will need to have the relevant technical knowledge and the ability to pass on this knowledge to less technical colleagues.
In this fast moving and growing company you will need a positive attitude to change and a degree of flexibility since the role may involve weekend work during peak periods.
You will also need to;
• Demonstrate excellent interpersonal skills
• Be confident to liaise with people at all levels within the business
• Approve or decline returns in line with Company policies
• Deal with face to face customer queries in the showroom when required
• Work closely with the Business and Product Managers
• Have a mature problem solving approach
• Build rapport and maintain good working relationships
• Show initiative within a team working environment
• Be calm under pressure and self motivated
• Be numerate and IT literate
• Demonstrate an excellent phone manner
If you believe you have the necessary skills and experience in a similar role please apply online or contact Victoria Dyson for more information.
Category Manager – TV’s/Technology Products
£50k + Generous benefits package
Are you an experienced Category manager within the TV/Technology Sector? Excited about building and operating your own TV/Technology Products category?
My client is one of the UK’s largest online retailers with a turnover in excess of £80m and growing year on year, they are looking for an ambitious self-starter with entrepreneurial flair who is not scared of accountability and will be motivated by the challenge of developing the fast growing TV/Technology Business. Working from their offices near Leeds, you will be responsible for the P & L of the category which will include purchasing, pricing and working with the marketing department to drive sales through the online site, the new premium showroom and the White Label sites they run.
My client is looking for someone with strong commercial, marketing and people skills and a proven record of success in a target driven environment. Ideally you will already have relationships at a senior level with all the major vendors. You must have good attention to detail, an ability to plan and be passionate about driving this business forward. By building, managing and motivating a team of Merchandisers, Product Managers, Sales and Customer Service staff, your aim will be to increase the revenue and profitability of your business unit.
The ideal candidate will demonstrate determination, a positive attitude to change, be a strong influencer with buying and commercial experience, good numeracy/IT skills and the ability to present statistics clearly and concisely.
If you believe you have the necessary skills, drive and experience, please apply online or contact Victoria Dyson on 01484 513333 for more information.
Showroom Sales Person - Appliances
Huddersfield
Permanent Role £13.5k + Bonus - Realistic OTE (£22K)
My client is a one of the UK’s largest retailers; they are currently looking to expand their Showroom Sales Team due to business growth. The showroom environment is state of the art and they specialise in medium to high end appliances.
The role will include
•Meeting customers face to face, gaining a quick rapport with them
•Giving information on advise on different products
•Sending out quotes my email or post, working to targets
•Up sell/Cross Sell and Link Sell additional products – No “hard” selling involved
•Account Manage and make sure that the customer goes away satisfied with the product and the service
•Update a data base, use Microsoft Word and Outlook
The Ideal Candidate
•Must have previous experience selling appliances face to face
•Must be willing to learn about products to enable you to sell
•Must be confident and well presented
•Must be a confident, polite speaker with good listening skills
•Must be flexible with the hours you can work
•Must be calm, able to work under pressure and target driven
Hours – 41 Hours Per Week Working 5 days out of 7 Between 9am – 7pm – Monday To Friday or 9am – 5pm Saturday and 10.30am – 4.30pm Sunday, you will be expected to work 2 weekends out of 4 in quiet times and 3 weekends out of 4 in peak times.
For more information on this role please apply online and contact Victoria Dyson on 01484 513333, I am available to speak to on 07500602780 between 9am – 9pm if you have any questions or are currently working.
